Registration FAQs

We also have a general FAQ page.

What is EventBrite?

We are a grassroots mini-conference, so in order to streamline registration as much as possible, we are using EventBrite to take registrations.

EventBrite is a 3rd party, online ticket and registration service, that can securely handle your Mastercard or Visa transaction. They have helped with over 110 million tickets and registrations. Find our more about Eventbrite.

GST is included in the registration cost. The extra fees are the credit card fee, and the fee charged by EventBrite.

What about American Express or Diners? How about cash or cheque?

It's vastly easier for us as organisers (i.e 2 people), to only accept payments using EventBrite, which currently doesn't allow payments to be made with Amex or Diners.

Please consider using EventBrite with your own credit card, and claiming it back on expenses. The cost is low, so it should easily fall within your expenses limit!

What about Cash? — Sorry, we can't accept cash payments.

What about Cheque? — What is this "cheque", you speak of?

Can I get a receipt?

When your registration is processed, you should receive a Tax Invoice.

Can I change my details, or send someone else instead of me?

When you register, you also create an EventBrite account, which can be used to change your details or transfer your registration.

If you get stuck, send an email to, supplying the names, email addresses, contact phone number, and dietary/access needs, for the revised attendees.

EventBrite tells you how to change your details or transfer your registration.

Can I get a refund?

Please consider sending someone else in your place.

If you wish to cancel…
  • before midnight on Tuesday 2 July 2013. 100% refund.
  • before midnight on Thursday 25 July. 50% refund*
  • No refunds are available after midnight on Tuesday 25 July.
No refunds are available after midnight on Tuesday 25 July, but you can change the name on your registration at any time. Please give us as much notice as possible.

* Please note, some Eventbrite fees will apply to partial refunds. 

Can I get a group discount?

The registration cost has already been set deliberately low, as we are not a commercial conference. Our primary aim is to cover our costs, feeding and keeping our attendees happy. Therefore, we aren't offering a group discount.

What is the Readify Breakfast option?

The Readify Breakfast will consist of a light breakfast served at 7:30am. Please only attend the breakfast if you have a separate breakfast registration. A breakfast registration does not admit you to the main conference. Select breakfast in addition to your conference registration if you would like breakfast.

You must have a main conference registration to attend the breakfast.

Those only registered for breakfast will not be admitted to the rest of the conference.

Brett Maytom from Readify will deliver his talk at 8:00am.  Any LAST Conference goer can attend Brett's talk.

Why do you need extra info?

We need to know your basics such as Name, and email, of course. We also ask for your mobile phone number, in case we need to contact you about something relating to the event.

We ask for your Job Title and Company, because it helps us get an idea of who's going to be coming, and helps us to tailor the day to your needs.

We need your Work Address in order to issue a Tax Invoice.

We also ask for any special dietary, or access requirements, to best cater for you on the day. Thanks for letting us know, we will do our best to fulfil your requirements.

We won't use your details for any other purpose, apart from the organisation of the event, or to let you know about related issues (such as other relevant, lean, agile, and systems thinking events). If we do, we will make it very easy for you to opt out.

We ask for your Twitter name. We are @LASTconf on Twitter, and we use the hashtag #LASTconf. We'd love to follow you on Twitter.

If you agree when registering, that you would like to be contacted by our sponsors about their events, products and services, we will pass on your information. This is optional, and you must specifically opt-in during the registration process.